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Yes, we are proudly based in Australia, specifically in the vibrant south-east suburbs of Victoria. Our team is dedicated to serving our community and beyond with top-notch paranormal equipment.

For the majority of our products, they are pre-built and ready to ship. In these cases, your order typically gets processed and packed within the next business day or two after it is placed. You can expect it to be on its way shortly thereafter.

However, some of our items are customised or built according to customer selections, as indicated on their respective product pages. For these, they do require additional time for building or customisation before they are ready to be shipped. The estimated time for this is stated on their respective product pages.

Additionally, during peak periods or high demand, our team might experience a surge in orders, causing a slight delay in processing. We strive to keep this to a minimum, but please understand that during these busier times, it might take a bit longer to get your order out.

Rest assured, we’re committed to getting your order to you as swiftly as possible while ensuring the utmost care in processing and packaging. If you ever have specific concerns about your order, feel free to reach out for assistance.

We completely understand your excitement to receive your order! The time it takes for your order to arrive can vary based on a few factors. At our end, most of our products are pre-built and typically don’t require additional building or processing time, so we will usually get these orders out within the next business day or two. However, certain items might entail specific build times as detailed on their respective product pages.

Once your order is processed and packed, it will be handed over to Australia Post for delivery. Australia Post generally provides estimated shipping times for different locations, but these might vary due to various reasons like weather conditions, holidays, or other unexpected situations that could cause delays in transit.

To get an idea of when your order might arrive, we recommend checking the Australia Post website or using the tracking information provided once your order has been shipped. They usually offer the most accurate and up-to-date information about shipping times and any potential delays along the way.

If you have any concerns or need further assistance, don’t hesitate to reach out. We’re here to help and ensure you receive your order as smoothly and swiftly as possible!

At this time, we operate solely online and don’t have a physical store. However, we love engaging with our community and frequently attend various paranormal expos. Keep an eye out for our announcements regarding upcoming events! These expos are fantastic opportunities to meet and connect with us in person. While we may not have a storefront to visit, these events allow us to interact directly with our customers and enthusiasts like you. Looking forward to potentially meeting you at one of these expos!

Absolutely!

Here you can find a list of the fantastic products we create in-house right here at Spirit Tech. Crafting these allows us to ensure top-notch quality and tailor them to meet your specific needs.

Additionally, we curate a diverse selection of other valuable products sourced from trusted partners worldwide. This combination enables us to offer a comprehensive range of items that cater to various preferences and requirements. Feel free to explore our collection and discover the perfect products for you!

Our inventory status is conveniently available on each product page. If an item appears as out of stock, fret not! You have the option to sign up to its waitlist. By doing so, you’ll be among the first to receive a notification as soon as the product is back in stock. Feel free to explore other available items in the meantime or secure your place on the waitlist for future updates on the product you’re interested in!

All the products we currently offer can be found on our store. If you don’t see the product listed, it means we don’t make it at this time. However, we’re always open to suggestions for new products! Feel free to reach out with your ideas.

At this time, all the products we carry are listed on our online store. If you don’t see a specific product, it means we currently do not carry it.

In some cases, certain products may be prohibitively expensive for us to bring in and resell, which can influence our decision not to carry them.

However, we are always interested in hearing your suggestions for new products! If there’s something you’d like to see in our store, please feel free to let us know, and we’ll consider it for future offerings.

We understand the anticipation for certain products. While we don’t have specific timelines for restocking, occasionally, you might find a lead time mentioned on the product page. If a particular item is out of stock, the best way to stay updated is by signing up for its waitlist. This way, you’ll be among the first to know when the product is back in stock. We appreciate your patience and enthusiasm!

When you place an order using a “Buy Now, Pay Later” service like AfterPay, Zip Pay, or PayPal Pay In 4, your order will still ship straight away.

These payment providers pay us the full amount upfront, allowing us to process and ship your order as quickly as possible. The installment payments you make are handled directly between you and the provider, and we don’t have visibility into whether all the payments are completed.

So, rest assured, your order will be on its way without waiting for the installments to be fully paid off.

If you placed an order as a guest (while logged out), it will not appear in your order list. Rest assured, the order still exists and will be fulfilled. You will still receive updates to the order, such as shipping and tracking information.

To ensure your orders appear in your order list, please make sure you are logged in before placing an order.